
A
call center in Norway is included in a larger economic sector, named
Business Process Outsourcing (BPO). The activities of a
BPO company, including a
call center, are typically related to
back-office services that are
provided by a business to another company. Those who want to
open a company in Norway registered in this sector must know that the activities of the
call center can range from
customer service, accounting and payroll, administrative services, procurement, to
technical assistance and other related services.
Our team of specialists in company formation in Norway can advise foreign businessmen on the main procedures for
registering a call center in this country.
What are the main services delivered by a Norwegian BPO business?
As mentioned above, the
BPO involves a wide range of business activities that are concluded by
employees who have a wide range of
skills in using modern means of communication (
internet, telephone) and
technical capabilities and who are also able to deliver such services not only in the
local language, but also in other
foreign languages, as the
BPO company (and the
call center) will offer their services to other
companies. Some of the
main activities developed by a
call center are:
-
• accounting services – available for Norwegian companies that prefer to outsource the accounting department to a BPO business, which already hires specialists in the field;
-
• telemarketing services – a branch that is specialized in selling various types of products and services and which requires employees who are able to speak many foreign languages;
-
• IT outsourcing – offering IT solutions to local and foreign customers who are using specific types of IT products/services;
-
• HR services – the field of human resources (HR) is also one of the main activities of a call center.
Are there any special employment rules for Norwegian call centers?
Although there are no special regulations which address specifically to
Norwegian call centers,
employers will have to respect the
employment legislation concerning the
schedule of their employees. Due to the fact that a
call center usually
operates 24 hours a day and delivers its services across the world, it will generally employ a
3 shifts schedule;
our team consultants in company registration in Norway can offer in-depth information regarding the
employment rules available here.
The regulations concerning the
employment schedule provisions are prescribed by the
Labor Act – Chapter 10, which offer the legal background regarding
working during the night shift or during
weekends and national holidays. Investors are invited to
contact our team of consultants in company formation in Norway for more details related to this subject.